PwC’s Operate delivers operational and managed services solutions to clients across a range of situations often associated with their regulatory, risk and/or compliance agendas. We bring together regulatory insight, highly skilled operational resource and an unrivalled technology offering to provide a high quality and cost-effective solution to operational delivery challenges. Our capabilities stretch across a number of business pillars including Financial Crime Operations, Compliance Operations, Change Management and Customer Management. We have almost 1,400 people located in our purpose built, secure delivery centre in Belfast; across our regional offices in London, Manchester, Glasgow and Edinburgh; and on a range of client sites.
Job Description :
PwC’s Operate are seeking an experienced RPA Automation Manager on a permanent basis to oversee the development and delivery of robotic and intelligent automation solutions. This role will play a key role in defining and scaling the organisation’s automation strategy ( both long term and tactical) as part of the operational delivery arm of the firm based in Belfast, travel requirements are expected to be minimal.
You will work collaboratively with internal and external clients to manage engagements and lead teams of resources in all aspects of the design and delivery of solutions from strategy and operating model, to solution architecture and design, and even lead the development and implementation of the solutions.
You will have direct interaction with our clients, working on process transformation initiatives to develop platforms and environments, leveraging robotics and tactical scripting solutions embedded with Artificial Intelligence (AI), particularly Natural Language Processing (NLP), to achieve full end-to-end automation at enterprise level. As such a keen understanding of Hyper-automation to automate processes through the application of advanced technology such as AI, Machine Learning (ML), and Robotic Process Automation (RPA) is essential.
As a Manager, you’ll lead a team of problem solvers with extensive industry experience, to help our teams and clients solve complex business problems from strategy to execution. This is a technical leadership role and we will prioritise technical specialists but also consider those who have managed and led larger technical teams.
Specific responsibilities include:
Overseeing the delivery of RPA and automation solutions.
Leading the development of RPA solutions, including solution architecture.
Working with AI/NLP Specialists
Managing a team of 15+ software engineers.
Ensuring the fundamentals of Test Driven Development (TDD) are followed by the team.
Assessing, reviewing, and mapping processes for automation.
Understand business and technical requirements; develop, document, and implement solution designs.
Work with other developers, architects, engineers, database administrators, business analysts, QA and delivery leads in project delivery and solving technical issues.
Day-to-day management of ongoing engagements.
Ensure that deliverables meet or exceed functional, technical, and performance requirements.
Contribute to the development of your own and team's technical acumen.
A depth of demonstrable experience in an industry-recognised RPA tool such as UiPath, Blue Prism, Automation Anywhere OR significant software engineering experience with a desire to transition into an RPA and scripting role.
Educated to at least degree level in an IT-related discipline or significant relevant experience.
Experience of agile software development methodologies (Scrum, Kanban etc.).
Strong analytical skills with experience in problem solving and a proven record of implementing and delivering solutions.
Willingness to expand technical knowledge in a broad range of client-facing projects
Ability to manage deadlines within multiple projects.
Proven ability to be a team player, while retaining the ability to work independently with minimal supervision.
Strong team leadership skills.
UiPath, Blue Prism, Automation Anywhere certifications.
Experience of Azure, GCP, AWS.
DevOps experience (CI/CD etc.), Azure DevOps, Jenkins etc.
Scrum Master experience.
An understanding of Elastic stack Elastic search, Kibana etc.
Knowledge of server-based applications including Windows Server 2012, PowerShell, .Net Framework 4.7.2 and above, Roles and Features, Web Deploy extension, Web server (IIS) role, Web deploy extension, and local computer policies.
Web certificates (SSL certificates).
Multitier architecture (n-Tier).
Network load balancing.
Experience of Machine learning and Artificial Intelligence (AI), especially Natural Language Process (NLP).