Reporting to Operations manager,
Hours of work- Monday to Friday
8am to 1730 1hour for lunch, with some Saturday on rota basis.
To deliver excellent customer service to all ServiceCo Clients in line with company guidelines. To work to specific KPI's to achieve set goals by daily contact with customers, fellow team members and management. this is an office-based role.
-Handle telephone calls in a timely and professional manner
-Handle customer queries and complaints in line with company guidelines to a satisfactory result.
-Liaise with customers and service partners to schedule in works on company assets.
-Update in house systems accurately.
-Be able to work off initiative as well as contributed positively to service team.
-Escalate any issues to senior members of the team and management where applicable
-Daily and weekly reports to line manager regarding completed works
-Adapt to change in a positive manner
this list is a brief overview of the workload but does not represent entirety
-Good understanding of IT Systems to include Microsoft office
-Customer service experience gained within the last 3 years.
-Excellent verbal and written communication skills
-Excellent interpersonal skills
-Exceptional timekeeping and attendance record.
Educated to GCSE standard to include maths and English pass marks
-Knowledge of transport industry
Annual allowance of holidays and stat days
Excellent room for progression within a growing company
Competitive market salary with possibility of a quarterly bonus on successful achievement of targets
Administrator, call centre agent, customer service